AV Maintenance Plans
Basic Maintenance Plan (BMP 2 or 4)
Complete initial system evaluation and written report
This plan does not include repair or replacement cost
Provides two or four on-site visits a year for preventive maintenance.
Unlimited technical phone support (M-F 8am - 5pm)
Reduced rates for on-site and bench service (excludes factory service).
Reduced rates for technical remote in support (M-F 8am - 5pm)
Preventive Maintenance Plan (PMP 2, 4 or 12)
Complete initial system evaluation and written report
This plan does not include repair or replacement cost
Provides two, four or twelve on-site visits a year for preventive maintenance.
Unlimited technical phone support (M-F 8am - 5pm)
Unlimited remote-in technical support where available (M-F 8am - 5pm)
Update all device software, firmware and set up
Reduced rates for on-site and bench service (excludes factory service
Enhanced Preventive Maintenance (EPM 4 or 12)
Complete initial system evaluation and written report
This plan does not include repair or replacement cost
Provides four or twelve on-site visits a year for preventive maintenance.
Pre-determine response time
Pre-determine on-loan gear for swap out
Unlimited technical phone support (24/7/365)
Unlimited remote-in technical support where available (M-F 8am-5pm)
Update all device software, firmware and set up
Create or update documentation with copy of software configuration(s)
On-site end user training
Reduced rates for on-site and bench service (excludes factory service)
During our complete initial system evaluation we will check all operations and performance levels, inspect equipment conditions and provide you with a written report, review any deficiencies and arrange recommended corrective action. Total AV will require an on-site evaluation of equipment before a "Maintenance Plan” is put into effect.